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Evidence Guide: SITTTVL006 - Book tourism products and process documentation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SITTTVL006 - Book tourism products and process documentation

What evidence can you provide to prove your understanding of each of the following citeria?

Confirm booking request.

  1. Confirm client requirements for travel products or services directly, or from prepared quotation and record any special requests or special needs.
  2. Determine availability of requested product or service and advise customer, offering alternatives for unavailable products or services, including waitlist options and cruise guarantee options.
  3. Provide all details to customer, and then confirm their understanding and agreement, responding to any customer questions.
  4. Provide details of amendment or cancellation conditions and charges and confirm customer understanding and agreement.
Confirm client requirements for travel products or services directly, or from prepared quotation and record any special requests or special needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine availability of requested product or service and advise customer, offering alternatives for unavailable products or services, including waitlist options and cruise guarantee options.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide all details to customer, and then confirm their understanding and agreement, responding to any customer questions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide details of amendment or cancellation conditions and charges and confirm customer understanding and agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer customer file and identify booking requirements.

  1. Record customer details against booking and enhance customer service and operational efficiency by using available customer profile or history if available.
  2. Identify details of all supplier products and services required by customer.
  3. Where no specific product or service has been confirmed, select appropriate suppliers to ensure customer needs and quoted prices are met.
  4. Select suppliers according to negotiated arrangements to maximise the profitability of the sale.
Record customer details against booking and enhance customer service and operational efficiency by using available customer profile or history if available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify details of all supplier products and services required by customer.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Where no specific product or service has been confirmed, select appropriate suppliers to ensure customer needs and quoted prices are met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select suppliers according to negotiated arrangements to maximise the profitability of the sale.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request products and services.

  1. Request products and services from suppliers using appropriate method.
  2. Provide full details of required booking to ensure customer receives correct product or service.
  3. Request return confirmation of booking from supplier.
  4. Make requests for multiple services in the most practical sequence.
  5. Identify flow-on impacts and book alternative dates, itineraries and products when desired products are unavailable.
  6. File records of all bookings, including requests and confirmations, according to system and procedural requirements.
Request products and services from suppliers using appropriate method.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide full details of required booking to ensure customer receives correct product or service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Request return confirmation of booking from supplier.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make requests for multiple services in the most practical sequence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify flow-on impacts and book alternative dates, itineraries and products when desired products are unavailable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

File records of all bookings, including requests and confirmations, according to system and procedural requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update and finalise bookings.

  1. Monitor files to ensure all confirmations are received and follow up outstanding confirmations.
  2. Note and schedule future action to be taken for bookings.
  3. Make and record necessary amendments or adjustments to bookings.
  4. Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.
Monitor files to ensure all confirmations are received and follow up outstanding confirmations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Note and schedule future action to be taken for bookings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make and record necessary amendments or adjustments to bookings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process documentation.

  1. Interpret existing booking data to identify all customer details.
  2. Identify and interpret details of specific products and services confirmed to customer and check prices quoted.
  3. Identify confirmed bookings held for customers and check costs quoted by product and service suppliers.
  4. Check payment status of customer files and take required action.
  5. Check booking data and report any discrepancies including in costs.
  6. Calculate supplier costs, record in supplier documents and action supplier payments within designated deadline.
Interpret existing booking data to identify all customer details.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and interpret details of specific products and services confirmed to customer and check prices quoted.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify confirmed bookings held for customers and check costs quoted by product and service suppliers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check payment status of customer files and take required action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check booking data and report any discrepancies including in costs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Calculate supplier costs, record in supplier documents and action supplier payments within designated deadline.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise and issue documentation.

  1. Check all documentation for accuracy prior to issue and amend as necessary.
  2. Prepare accurate documentation and issue documents and reissue as required, within designated timeframes.
  3. File and despatch copies of documents according to organisational procedures.
  4. Process required refunds or additional payments according to product or service conditions.
  5. Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.
Check all documentation for accuracy prior to issue and amend as necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare accurate documentation and issue documents and reissue as required, within designated timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

File and despatch copies of documents according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process required refunds or additional payments according to product or service conditions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise use of printed materials and maximise electronic transmission and record keeping to reduce waste.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge